How can I order a transfer?
In the “Pick-up” field, select Airport, city and enter the address of the hotel from which you need to get to the airport.
If you wish, you can also add the return route in advance on the same page.
Specify your contact details, the number of passengers, as well as additional options if you need them. If your driver needs to know something else about you, just specify this information in the comment field.
Choose an offer – drivers will reply to your order one by one and offer their prices.
How long will the driver wait for client?
The driver will normally wait up to 60 minutes after your flight has landed before making inquiries with the airline, customs or immigration. After this procedure and if there is no sign of the passenger the driver will leave the airport.
What shall I do if the driver hasn’t met me?
First of all, try to contact him. The drivers contact details are specified in the letter confirming your order. Should you fail to get the driver on the phone, please report this situation to the customer care
I want to cancel my booking. How do I proceed?
Requests to cancel your booking must be sent to us in writing and will not take effect until received by us on behalf of the Supplier. The cancellation can be made by you writing by e-mail.
When the booking is cancelled, we receive your cancellation request, and you will be issued an automatic e-mail advising you that we will proceed to cancel your booking in the next two working days.
Once your booking has been revised, and the cancellation is processed, you will receive a second e-mail confirming your cancellation definitely.
If you can’t access your booking online, because there is less than 48 hours prior to the first booked service, kindly contact the Customer Care.
What should I do if my flight is delayed?
As soon as you find out that your flight is delayed, please inform your driver by calling the phone number sent to you before the confirmation email.
What should I do if my flight arrives earlier?
If your flight arrives earlier, probably your driver with a name sign will not be at the meeting point yet. Please wait for the driver at the exit of the arrivals area.
You can also contact the driver by phone or via SMS messages to speed up your meeting at the airport.
Important note: if possible, do not leave the airport with local taxi service, in this case we will not be able to refund you the sum, and you will have to pay twice.
How can I find my driver?
Important note: the driver will meet you with the sign showing your first and last name, which you specified during the booking.
If a pick-up place is an airport, the driver will meet you at the exit of arrivals area or at the special meeting point. The meeting point will be specified in the voucher which we will send after you complete the booking.
If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.
Meet-up instructions are given in the voucher confirming your booking.
How can I be sure that my driver will pick me up?
We guarantee that the driver will do his/her best to meet you.
The driver will have your number and you will have his/hers. Please, keep your phone switched on.
I cannot find my driver, what should I do?
If you didn’t find the driver, please check the names on signs once again. Possibly, the driver did not notice when you went out. Wait for 15 minutes and try to contact the driver – he/she can be still on his/her way.
If the driver did not get in touch within 30 minutes past the appointed time, go the information point to book a taxi from the airport to the city, from hotel to the airport or railway station or any other route, our driver was supposed to drive you.
Important note: if the driver does not meet you, we will refund your money.