When placing an order, we need your name, email address, phone number, home and destination address and payment details to process your order and to keep you informed on the progress of your order.
When creating an account we save your details on a Secure Server. In your account we save information like your name, address, phone number, email, home and destination address and payment details to make future orders more easy.
We protect your personal information using technical and administrative security measures to reduce the risks of accidental loss, misuse, destruction, alteration or unauthorized access. The data you provide to us is protected following strict security standards. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
Request (order) cancellation
- Requests to cancel your booking must be sent to us in writing and will not take effect until received by us on behalf of the Supplier. The cancellation can be made by you writing by e-mail..
- Refunds will not be made unless you cancel your booking in whole or in part at least 48 hours prior to the departure time shown on your ticket. If due to medical reasons you are not able to do this, a refund may be made if you can provide proof of your inability to travel (such as a medical certificate).
- If the service you were booked to travel on is delayed or canceled or there are insufficient seats and as a consequence you reasonably decide not to travel, a refund may be made if you return your voucher to us. If you have used the outward journey the refund will be the difference in value between a single and a return fare.
- If the service does not meet your expectations, and you wish to apply for a refund for any other reason, please contact customer care.
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