Privacy policy

When placing an order, we need your name, email address, phone number, home and destination address and payment details to process your order and to keep you informed on the progress of your order.

When creating an account we save your details on a Secure Server. In your  account we save information like your name, address, phone number, email, home and destination address and payment details to make future orders more easy.

We protect your personal information using technical and administrative security measures to reduce the risks of accidental loss, misuse, destruction, alteration or unauthorized access. The data you provide to us is protected following strict security standards. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

Request (order) cancellation 


  • Requests to cancel your booking must be sent to us in writing and will not take effect until received by us on behalf of the Supplier. The cancellation can be made by you  writing by e-mail..
  • Refunds will not be made unless you cancel your booking in whole or in part at least 48 hours prior to the departure time shown on your ticket. If due to medical reasons you are not able to do this, a refund may be made if you can provide proof of your inability to travel (such as a medical certificate).
  • If the service you were booked to travel on is delayed or canceled or there are insufficient seats and as a consequence you reasonably decide not to travel, a refund may be made if you return your voucher to us. If you have used the outward journey the refund will be the difference in value between a single and a return fare.
  • If the service does not meet your expectations, and you wish to apply for a refund for any other reason, please contact customer care.

Use and removal of cookies

When offering their electronic services, make use of ‘cookies’. A cookie is a small file being saved on the hard disk of the computer. Cookies do not harm your computer in any way. Furthermore cookies don’t give insights in personal usage so do not contain name or an email address. only uses cookies to recognize you with a next visit to the site. Cookies enable us to collect data on the usage of our services and to improve and adapt to the requirements of our users. Our cookies provide information with regard to personal identification. If you like, you might set up your browser to prevent in collecting cookies. On your own computer, via the browser settings, you are able to delete already placed cookies and refuse us in collecting new cookies. The procedure how to change these settings depends on your browser, if necessary please consult the ‘Help function’ of your browser. Furthermore you might change most used cookies being placed using the website This also shows which of the cookies are live at your browser. After deleting/erasing cookies, you are still able to see ads. Update keeps the right to one-sided make changes to this Privacy Policy.

Privacy policy updates

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.

If you use our services after a Privacy Policy update, you consent to the updated policy.