WHEELCHAIRS AND SCOOTERS

You must inform us if you will be bringing a wheelchair or scooter when you complete your service booking request. Please specify if it is folding, manual or include a battery and/or motor so that the appropriate service is provided for your transfer.

OUR LIABILITY

We do not accept responsibility for any information about the service that we pass on to you in good faith. Information about services, mode of transport, journey times, pick up and drop off times and distances are approximate and for guidance only and not a commitment by lowtransfers.com that they will be provided as stated on our website.

Any claim for compensation for death or personal injury resulting from the use of the service must be made to the Supplier of the service and shall be subject to the laws and to the jurisdiction of the country in which the service was provided. The name and contact details of your Supplier are provided on your voucher.

We accept no liability for any additional services that you may book directly with your Supplier.

COMPLAINTS

Because your contract for your arrangements is between you and the Supplier, any queries or concerns relating to your service should be addressed to them. If you have a problem whilst on your trip this must be reported to the Supplier immediately at destination. Your Supplier’s contact details are on the voucher. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. You may also contact us for assistance whilst you are at your destination, or write to us when you return home using the contact details.

YOUR RESPONSIBILITY

If you are dissatisfied with a Supplier or activity you have found through our website we welcome your feedback.

If you do provide us with any feedback, you agree and acknowledge that:

we may use or redistribute any such submission and its contents for any purpose and in any way;

there is no obligation for us to review any submission; and

there is no obligation to keep any submission confidential.